Shipping & Returns
POs:
*We accept purchase orders from all educational institutions. For most products, please add 10% for shipping. All purchase orders are net 30 for payment.
You may fax or email your purchase order to:
951-693-5166 (fax) or email: sales@lightfootltd.com
Billing info:
Lightfoot Ltd, Inc.
36125 Travis Ct
Temecula CA 92592
951-693-5165
951-693-5166(fax)
*No POs from outside the USA.
SHIPPING:
We only ship UPS to insure that you get your package. All packages are insured and you are provided with the tracking number from UPS to the Email you provide on your order.
*UPS CAN NOT DELIVER TO A PO BOX. YOUR SHIPPING ADDRESS MUST BE A PHYSICAL LOCATION.
Damaged products: You must contact UPS immediately if your package was damaged in shipment. Your claim has to be within 24 hours of receiving your parcel. All boxes and packing materials must be retained for UPS pickup to inspect the damage to the shipping carton, packing materials, as well as the contents.
- Lightfoot Ltd, Inc. ships via UPS (with tracking number)
- Express shipping is now available on the order pages.
- Tracking numbers are e-mailed for UPS orders only.
- Shipping prices are calculated by the weight and size of the box of the products ordered.
- Most orders are shipped within 1 to 2 business days
- UPS shipments are shipped daily, with tracking number
- UPS pickup is at 3:00 pm and your order must be placed before 1:00 pm to ship the same day
- UPS does not deliver on the weekend so your day count starts the day after pick up and only counts business days.
INTERNATIONAL ORDERS:
Please note that Lightfoot Ltd, Inc. is not responsible for any custom taxes or duties your country may have.
We only ship UPS to insure that you get your package. All packages are insured and you are provided with the tracking number from UPS.
* ALL ELECTRONIC DEVICES, LIGHT BOXES, WORKSTATIONS, AND ANIMATION TABLES ARE WIRED FOR US CURRENT (60Hz, 110V) AND WILL NOT WORK IN FOREIGN COUNTRIES WITHOUT A VOLTAGE CONVERTER.
*No returns on any order outside of the USA
*All international orders must be paid for in advance before shipping.
*We will not accept credit card payment from Nigeria, India, or any middle eastern county due to wide spread credit card fraud and stolen identies. Payment must be made with a Bank To Bank wire transfer.
RETURN POLICY:
There is a 20% restocking fee on any returned items to cover our cost on shipping and packing materials for any order refused by the customer at initial delivery by UPS. All sales are final once shipped. There are no returns, exchanges or refunds for any reason on any or all items once shipped. Call if you need assistance before you place your order.
ORDER CAREFULLY:
*There are No Returns or Exchanges on any and all items on the web site such as paper items, electronics, Lightboxes or Tables, DVD's or electronic media, punches, discs, pegbars, plastic parts or on any other item once it has shipped. All Sales Are Final.
Damaged products: We will replace any damaged products due to damage due to shipping. You must contact UPS immediately if your package was damaged in shipment.
UPS CUSTOMER SUPPORT PHONE NUMBER IS 1-800-742-5877
PRODUCT DESCRIPTIONS:
Lightfoot Ltd, Inc. and its product producing affiliates attempt to be as accurate as possible. However, Lightfoot Ltd, Inc. does not warrant that product descriptions or other content of this site is accurate, complete, reliable, current, or error-free. If a product offered by Lightfoot Ltd, Inc. itself is not as described, your sole remedy is to return it in unused condition. You must pay for the return shipping. Warranty information:
All items sold are warranted by the manufacturer and not Lightfoot Ltd, Inc. unless produced or manufactured by Lightfoot Ltd, Inc.